Minimise at first contact
A parent name, contact route, child age, current location, general concern and preferred timing are usually enough to begin a conversation.
Child data safety
Share only what is needed, through the right channel.
Developmental reports, videos, health information and family details can be highly sensitive. Convenience should never replace careful handling.
A direct answer
Should I upload my child’s reports through the website?
Not through a general website form. Begin with limited contact and triage information. If a report or video becomes relevant, ask the centre to confirm an approved, access-controlled sharing method, who will review it, how long it will be retained and how you can request correction or deletion.
What good practice looks like
Clear principles families can question.
Confirm purpose and access
Before sharing sensitive material, understand why it is needed, who can see it and whether a less sensitive summary would be sufficient.
Keep analytics free of child details
Website measurement should record actions such as a form start or WhatsApp click—not diagnoses, free-text concerns, reports or identifying child information.
Questions to bring
Specific questions reveal more than broad promises.
Why is this information needed?
Who will have access?
How will it be sent and stored?
How can I request correction, deletion or a copy?
A complete privacy notice, retention schedule and secure document workflow require operational and legal approval before launch.
A calmer next step
You do not need every answer before speaking to us.
Begin with what you are noticing. We will listen before recommending a next step.